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Monday, October 28
 

1:00pm MDT

Leading with The Right Mindset: Managing vs Leading vs Coaching
Monday October 28, 2024 1:00pm - 2:00pm MDT
This session will offer attendees a comprehensive understanding of the distinct roles of managing, leading, and coaching, along with practical strategies to enhance team performance and achieve better outcomes in the hospitality sector.  
  • Gain clarity on the differences between managing, leading, and coaching mindsets in hospitality leadership.
  • Understand the art of choosing the right approach based on situations, fostering positive results in conversations, overcoming challenges, and developing your team.
  • Learn to identify underperforming results within your team by recognizing when the wrong mindset is applied or when there's an imbalance between managing, leading, and coaching.
  • Equip yourself with actionable steps to implement immediately, ensuring a practical application of the insights gained during this session.
Speakers
avatar for Jason Brooks

Jason Brooks

Author, Hospitality Coach, Hospivation
Jason Brooks has over 30 years of experience in the hospitality industry in multiple leadership roles with 6 of the Top 100 hospitality brands today. Jason coach’s hospitality executives in the art of not just goal setting, but goal getting. He also teaches managers how to transform... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221A/B

2:15pm MDT

Path To Profitability: Achieving 10-20% Growth
Monday October 28, 2024 2:15pm - 3:15pm MDT
Discover how to significantly boost your restaurant’s profitability by adopting proven strategies and systems used by successful chains, tailored to elevate your net income and transform financial performance.
In this session, participants will:
• Gain insights into the recipe for achieving higher profits and understand the practical steps to implement changes in your restaurant.
• Aim to elevate your profit from the average 6-16%, or 10-20%, potentially transforming the trajectory of your business.
• Acquire knowledge about the right systems for consistently targeting and achieving 20% profits every month.
• Understand the disparity in profit margins between independent restaurants and big chains and explore the possibility of implementing systems used by successful chain restaurants to enhance your own profit margins.
• Learn how to set and target specific profit numbers, transforming Net Income into a strategic line item on your Profit and Loss statement.
Speakers
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221A/B
  Conference Session

3:30pm MDT

Owner Masterclass: A Three-Part Guide to Running a Profitable Bar or Restaurant
Monday October 28, 2024 3:30pm - 5:00pm MDT
In this professional development masterclass, bar & restaurant owners and aspiring business owners will gain expertise in proper pricing and menu placement to boost revenue, acquire strategies for sales growth, and ensure profit through effective P&L management.
Participants will:
• Understand how to execute the proper pricing of food and beverage items, along with menu placement, to drive revenue.
• Learn how to optimize cost structures without compromising on quality.
• Gain incremental sales strategies, adding extra dollars to the bottom line without significant operational changes.
• Master the key percentages for major P&L items such as labor, rent, and others, ensuring a strategic approach that all but guarantees profitability.


Speakers
avatar for Kenneth Kneif

Kenneth Kneif

Managing Director, Hospitality Resource Group
Kenneth has accumulated more than 30 years of experience in the hospitality industry, stemming from his passion for cooking as a child. He has operated a successful hospitality and management consulting company, Hospitality Resource Group, for the past 15 years. Kenneth's expertise... Read More →
Monday October 28, 2024 3:30pm - 5:00pm MDT
221A/B
  Masterclass
 
Tuesday, October 29
 

9:00am MDT

Unlocking Business Success: The Power of Employee Growth and Happiness
Tuesday October 29, 2024 9:00am - 9:45am MDT
This session will explore how prioritizing employee well-being and development can drive productivity, retention, and overall business success.
Attendees will: 
• Discover how prioritizing employee well-being and development leads to measurable improvements in productivity, retention, and overall business performance.
• Learn about cutting-edge approaches and practices for fostering a supportive and growth-oriented workplace culture.
• Hear inspiring examples from companies that have successfully implemented well-being and development initiatives and understand the positive impact on their businesses.
• Understand why investing in employee happiness and growth is not just a cultural choice but a critical strategy for sustaining competitive advantage and long-term success.
• Gain insights into creating a holistic employee experience that integrates job satisfaction, personal development, and organizational support for a thriving workforce.
Moderators
avatar for Danielle Roy

Danielle Roy

Founder | Hospitality Consultant, Morale Matters
Danielle Roy is the Founder of Morale Matters, a business consulting firm specializing in hospitality, with a mission to help small and midsize restaurants grow. She previously was responsible for talent development, training, and recruiting for over 4000 employees at the second largest... Read More →
Speakers
avatar for Adam Orman

Adam Orman

Co-Owner, L'oca D'oro
Adam Orman’s culinary career spans over two decades, starting in front-of-house in New York and San Francisco and evolving into a seasoned restaurateur in Austin. His early work at Cafe at Rockefeller Center and collaborations with influential owners at An American Place, Jojo... Read More →
avatar for Morgan Dillon

Morgan Dillon

Vice President of Food & Beverage, The Village
Morgan Dillon is the Vice President of F&B for the Village Dallas, one of the premier multi-family living properties in the country. She is responsible for all of the food and beverage operations, including creation of new venues and future development. Originally from New York City... Read More →
avatar for Ebony Austin

Ebony Austin

CEO, Nouveau Bar & Grill
Ebony Austin, Owner of One of Atlanta’s hot spots ‘Nouveau Bar&Grill’ Ebony also own Nouveau Nior in Dallas Texas and part owner of a vegan restaurant located in the heart of Atlanta Stir House.Ebony was born and raised in Chicago Illinois, She comes from a family of food lovers... Read More →
avatar for Fritz Brogan

Fritz Brogan

Managing Partner and Co-Founder, Mission Group
Fritz Brogan has over fifteen years of experience owning and operating some of the largest bars and restaurants in D.C. His company, Mission Group, is an award-winning collection of five establishments . Fritz is a graduate of Georgetown University and the Georgetown University Law... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221A/B

10:00am MDT

Keynote Address - Announced Soon!
Tuesday October 29, 2024 10:00am - 11:00am MDT
Tuesday October 29, 2024 10:00am - 11:00am MDT
221A/B

1:00pm MDT

Business Triage: Expert Consultation for Your Toughest Challenges
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
In this 1.5-hour townhall style-session, bar and restaurant owners and managers will have the exclusive opportunity to confer with a seasoned consultant to address their most pressing challenges head-on. Whether you're grappling with declining foot traffic, struggling to optimize your menu offerings, or navigating staffing shortages, our expert consultant is here to provide personalized guidance and actionable solutions. Participants will be given 15 minutes to present their specific challenges and pain points in the townhall, receiving tailored advice and recommendations from our consultant. Drawing from years of industry experience and a deep understanding of bar and restaurant operations, our consultant will work collaboratively with attendees to assess their unique circumstances and develop strategies for success. Opportunities for a 15 minutes follow up consultation will be made available to anyone who’s questions are not addressed in the townhall.
• Identifying and prioritizing business challenges
• Analyzing root causes and underlying issues
• Exploring innovative solutions and best practices
• Developing actionable plans for implementation
• Maximizing profitability and efficiency
• Enhancing customer experience and satisfaction
Participants can expect an interactive and engaging advising session, focused on real-world problem-solving and practical insights. Whether you're a seasoned industry veteran or a newcomer to the bar and restaurant scene, this session offers valuable guidance and support to help you overcome obstacles and achieve your business goals.
Come prepared to discuss your specific business challenges.
Speakers
avatar for Kenneth Kneif

Kenneth Kneif

Managing Director, Hospitality Resource Group
Kenneth has accumulated more than 30 years of experience in the hospitality industry, stemming from his passion for cooking as a child. He has operated a successful hospitality and management consulting company, Hospitality Resource Group, for the past 15 years. Kenneth's expertise... Read More →
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
221A/B
  Business Triage Consulting

2:45pm MDT

Mastering Restaurant Marketing: Insights on Acquisition, Retention, and Word of Mouth
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
Session attendees will learn how to develop an actionable and practical marketing strategy by identifying clear objectives, a target audience, and specific tactics as well as:
• Implement clear frameworks to increase brand awareness and build trust with potential diners, including consistent messaging and community engagement.
• Create and utilize playbooks to enhance repeat business by incentivizing loyal customers and personalizing their dining experience.
• Adopt a fresh approach to word-of-mouth marketing by encouraging satisfied customers to share their experiences and leveraging social media.
• Shift your mindset regarding four-walls marketing by training staff with step-by-step instructions to ensure cohesive in-house promotional efforts.
• Establish a goal-setting process linked to simple, measurable systems to track progress and adjust strategies as needed.
Moderators
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Speakers
avatar for Danni Eickenhorst

Danni Eickenhorst

CEO, HuSTL Hospitality
Danni Eickenhorst is the CEO of HuSTL Hospitality and co-owner of Steve's Hot Dogs, Steve's Meltdown, and The Fountain restaurants in St. Louis, Missouri.Danni's background is in non-profit marketing and community outreach work, and for that reason, the focus on community bleeds into... Read More →
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
221A/B
 
Wednesday, October 30
 

9:00am MDT

Why You Should Know Your Guests Better Than Ever Before!
Wednesday October 30, 2024 9:00am - 10:00am MDT
In this session, discover why understanding your guests deeply is crucial in today's competitive landscape. 
  • Learn actionable strategies to foster genuine connections that transform guests into loyal advocates for your business. 
  • Gain practical insights on implementing effective profiling techniques to enhance guest experiences and drive sustainable growth in your establishment. 
  • Understand why profiling is more important than ever before.
Speakers
avatar for Scot Turner

Scot Turner

Founder & Managing Director, Auden Hospitality
With an extensive and dynamic career spanning continents and decades, Scot Turner stands out as a thought leader in the hospitality industry. His profound expertise was honed in the bustling environments of high-profile establishments across England, Europe, and the Middle East, but... Read More →
Wednesday October 30, 2024 9:00am - 10:00am MDT
221A/B

10:15am MDT

Mastering the Chaos: A Holistic Blueprint for Boosting Productivity and Profits
Wednesday October 30, 2024 10:15am - 11:15am MDT
In this session, you'll learn how to prioritize tasks, create sustainable systems, and enhance your leadership reach. We’ll cover actionable strategies to improve productivity, run effective meetings, and evaluate performance for continuous improvement.
After this session, participants will understand: 
  • How to differentiate between tasks you should do vs. those you can do
  • What makes a system effective for daily use vs. one that's easily forgotten
  • Ways to extend your impact and ensure it reaches beyond your individual efforts
  • Techniques for conducting meetings that drive ROI
  • How to assess what’s working and implement changes when needed

Speakers
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Wednesday October 30, 2024 10:15am - 11:15am MDT
221A/B
 
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