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Monday, October 28
 

1:00pm MDT

Decoding Data: Transforming Insights into Profitable Strategies
Monday October 28, 2024 1:00pm - 2:00pm MDT
221C
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In this session, attendees will explore how to effectively use data to drive business success, capitalize on emerging trends, and enhance profitability with NIQ's tailored insights for independent and small managed groups.  
Participants will:
• Gain insights on the correct ways to use data to make informed decisions that can positively impact your business.
• Decipher emerging trends and translate them into actionable insights for your specific business needs.
• Learn the types of insights that contribute to increasing footfall in your venues.
• Discover the levers that can be pulled to maximize profits based on the best-in-class datasets and tailored for independent and small managed groups.
• Walk away with practical knowledge on how to apply NIQ's datasets effectively to drive profitability and success in your unique business context.
Speakers
avatar for Matt Crompton

Matt Crompton

VP Beverage Alcohol On Premise (Americas), NielsenIQ
With 15+ years of experience working with Beverage Alcohol clients, Matt is an expert in all things On Premise. He has managed and provided consultancy for some of the largest Beverage Alcohol manufacturers across Europe and the Americas, helping his clients to build On premise strategies... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221C
  Conference Session

1:00pm MDT

Leading with The Right Mindset: Managing vs Leading vs Coaching
Monday October 28, 2024 1:00pm - 2:00pm MDT
221A/B
This session will offer attendees a comprehensive understanding of the distinct roles of managing, leading, and coaching, along with practical strategies to enhance team performance and achieve better outcomes in the hospitality sector.  
  • Gain clarity on the differences between managing, leading, and coaching mindsets in hospitality leadership.
  • Understand the art of choosing the right approach based on situations, fostering positive results in conversations, overcoming challenges, and developing your team.
  • Learn to identify underperforming results within your team by recognizing when the wrong mindset is applied or when there's an imbalance between managing, leading, and coaching.
  • Equip yourself with actionable steps to implement immediately, ensuring a practical application of the insights gained during this session.
Speakers
avatar for Jason Brooks

Jason Brooks

Author, Hospitality Coach, Hospivation
Jason Brooks has over 30 years of experience in the hospitality industry in multiple leadership roles with 6 of the Top 100 hospitality brands today. Jason coach’s hospitality executives in the art of not just goal setting, but goal getting. He also teaches managers how to transform... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221A/B
  Conference Session

6:00pm MDT

Welcome Kickoff Party hosted by Pabst - Open to All!
Monday October 28, 2024 6:00pm - 8:00pm MDT
Idle Brewery
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Get ready to immerse yourself in an evening of unparalleled networking and inspiration as we kick start this remarkable event for hospitality professionals! Show your badge or registration email confirmation at the door and bring your valid I.D.

Access included in ALL registration passes! Includes complimentary beverages from our sponsors and transportation to Idle Brewery. Roundtrip Transportation Included! Shuttling from the Main Entrance of the Convention Center to Idle Brewery 5:30pm-8:30pm

Monday October 28, 2024 6:00pm - 8:00pm MDT
Idle Brewery
  Networking
 
Tuesday, October 29
 

9:00am MDT

The Biggest Barriers to Operational Excellence, and How to Overcome Them
Tuesday October 29, 2024 9:00am - 9:45am MDT
221C
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Take part in this session to discover practical methods to streamline operations, enhance staff performance, leverage technology solutions, maintain quality standards, and optimize financial management.
Attendees will learn how to:
• Implement standardized operating procedures (SOPs) for all aspects of your business, from inventory management to customer service, to ensure consistency and efficiency.
• Regularly train your staff on best practices, customer service skills, and the latest industry trends to improve performance and reduce turnover.
• Utilize technology solutions like POS systems, inventory management software, and reservation systems to optimize operations and reduce manual errors.
• Establish a robust quality control system to maintain high standards in food and beverage preparation, presentation, and service.
• Conduct regular financial audits, manage cash flow effectively, and implement cost control measures to ensure profitability and sustainability.
Speakers
avatar for Sean Sullivan

Sean Sullivan

Owner, FLUID510
Sean Sullivan is a leader in Bay Area Nightlife having being named one of 12 OUTstanding Voices by the San Francisco Business Times and recognized for his business leadership in several other publications. Sullivan owns FLUID510, a 5,000 square foot entertainment venue Bar in Oakland... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221C
  Conference Session

9:00am MDT

Unlocking Business Success: The Power of Employee Growth and Happiness
Tuesday October 29, 2024 9:00am - 9:45am MDT
221A/B
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This session will explore how prioritizing employee well-being and development can drive productivity, retention, and overall business success.
Attendees will: 
• Discover how prioritizing employee well-being and development leads to measurable improvements in productivity, retention, and overall business performance.
• Learn about cutting-edge approaches and practices for fostering a supportive and growth-oriented workplace culture.
• Hear inspiring examples from companies that have successfully implemented well-being and development initiatives and understand the positive impact on their businesses.
• Understand why investing in employee happiness and growth is not just a cultural choice but a critical strategy for sustaining competitive advantage and long-term success.
• Gain insights into creating a holistic employee experience that integrates job satisfaction, personal development, and organizational support for a thriving workforce.
Moderators
avatar for Danielle Roy

Danielle Roy

Founder | Hospitality Consultant, Morale Matters
Danielle Roy is the Founder of Morale Matters, a business consulting firm specializing in hospitality, with a mission to help small and midsize restaurants grow. She previously was responsible for talent development, training, and recruiting for over 4000 employees at the second largest... Read More →
Speakers
avatar for Adam Orman

Adam Orman

Co-Owner, L'oca D'oro
Adam Orman’s culinary career spans over two decades, starting in front-of-house in New York and San Francisco and evolving into a seasoned restaurateur in Austin. His early work at Cafe at Rockefeller Center and collaborations with influential owners at An American Place, Jojo... Read More →
avatar for Morgan Dillon

Morgan Dillon

Vice President of Food & Beverage, The Village
Morgan Dillon is the Vice President of F&B for the Village Dallas, one of the premier multi-family living properties in the country. She is responsible for all of the food and beverage operations, including creation of new venues and future development. Originally from New York City... Read More →
avatar for Ebony Austin

Ebony Austin

CEO, Nouveau Bar & Grill
Ebony Austin, Owner of One of Atlanta’s hot spots ‘Nouveau Bar&Grill’ Ebony also own Nouveau Nior in Dallas Texas and part owner of a vegan restaurant located in the heart of Atlanta Stir House.Ebony was born and raised in Chicago Illinois, She comes from a family of food lovers... Read More →
avatar for Fritz Brogan

Fritz Brogan

Managing Partner and Co-Founder, Mission Group
Fritz Brogan has over fifteen years of experience owning and operating some of the largest bars and restaurants in D.C. His company, Mission Group, is an award-winning collection of five establishments . Fritz is a graduate of Georgetown University and the Georgetown University Law... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221A/B
  Conference Session

10:00am MDT

Keynote Address - Announced Soon!
Tuesday October 29, 2024 10:00am - 11:00am MDT
221A/B
Register Now
Tuesday October 29, 2024 10:00am - 11:00am MDT
221A/B
  Keynote

11:00am MDT

Expo Hall - Open to All!
Tuesday October 29, 2024 11:00am - 5:00pm MDT
Henry B. González Convention Center
Register Now
Expo Hall is included in all registration passes + includes access to explore The Hospitality Show exhibitors and food and beverage samples. Test new solutions and sample the latest food and beverage trends to unlock new profits.
Tuesday October 29, 2024 11:00am - 5:00pm MDT
Henry B. González Convention Center
  Expo Hall

1:00pm MDT

Owners & Chefs: Who Owns the Kitchen?
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
221C
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The age old question which came first the chicken or the egg.. or in this case... the owner or the chef..
Immerse yourself in a classroom like no other, chef Brian Duffy, the "Kitchen Muse'' is here to discuss the current issues that are plaguing our industry & we're not talking about food cost or labor cost, it's the chef's domain..
  • Understand the balance between an owner's business requirements and a chef's creative domain.
  • Highlight the need for chefs to excel not only in culinary arts but also in finance, organization, costing, inventory, and labor management.
  • Engage in a raw and direct conversation about setting expectations for chefs and kitchen managers.
  • Learn strategies to bridge the gap between creativity and business acumen in the kitchen.
Speakers
avatar for Brian Duffy

Brian Duffy

Owner, Duffified Experience Group
Chef Brian Duffy is one of the most passionate human beings in the hospitality world. His attention to details mixed with a deep love and passion for people drives him. He is the “real deal”. He makes an enormous impact on his clients and the staff he trains. When he speaks... Read More →
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
221C
  Conference Session

2:45pm MDT

Mastering Restaurant Marketing: Insights on Acquisition, Retention, and Word of Mouth
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
221A/B
Register Now
Session attendees will learn how to develop an actionable and practical marketing strategy by identifying clear objectives, a target audience, and specific tactics as well as:
• Implement clear frameworks to increase brand awareness and build trust with potential diners, including consistent messaging and community engagement.
• Create and utilize playbooks to enhance repeat business by incentivizing loyal customers and personalizing their dining experience.
• Adopt a fresh approach to word-of-mouth marketing by encouraging satisfied customers to share their experiences and leveraging social media.
• Shift your mindset regarding four-walls marketing by training staff with step-by-step instructions to ensure cohesive in-house promotional efforts.
• Establish a goal-setting process linked to simple, measurable systems to track progress and adjust strategies as needed.
Moderators
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Speakers
avatar for Danni Eickenhorst

Danni Eickenhorst

CEO, HuSTL Hospitality
Danni Eickenhorst is the CEO of HuSTL Hospitality and co-owner of Steve's Hot Dogs, Steve's Meltdown, and The Fountain restaurants in St. Louis, Missouri.Danni's background is in non-profit marketing and community outreach work, and for that reason, the focus on community bleeds into... Read More →
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
221A/B
  Conference Session

6:00pm MDT

River Walk Block Party
Tuesday October 29, 2024 6:00pm - 9:00pm MDT
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More details coming soon! Block Party includes complimentary food and beverages, access with a Conference Pass:
  • Party 1 at Howl at The Moon
  • Party 2 at Hard Rock Cafe
  • Party 3 at Merkaba
Tuesday October 29, 2024 6:00pm - 9:00pm MDT
  Networking
 
Wednesday, October 30
 

9:00am MDT

Roadmap to Entrepreneurialism
Wednesday October 30, 2024 9:00am - 10:00am MDT
221C
Take this session to develop your blueprint as an entrepreneur and gain insight into the start-up world of restaurants and food brands. As an entrepreneur it is critical to understand 
  • Why the last 10% is the hardest 
  • How to get past the toughest parts of opening your business. 
  • What it really takes to start from scratch.
Speakers
avatar for Adam Hegsted

Adam Hegsted

Chef/Owner, Eat Good Group
Adam Hegsted’s first restaurant job in 1996 was working as at Marie Callenders where he worked his way up from dishwasher to assistant kitchen manager while attending culinary school at the Spokane Community College. After graduating with an associate degree, he moved to Seattle... Read More →
Wednesday October 30, 2024 9:00am - 10:00am MDT
221C
  Conference Session

11:00am MDT

Expo Hall - Open to All!
Wednesday October 30, 2024 11:00am - 4:00pm MDT
Henry B. González Convention Center
Register Now
Expo Hall is included in all registration passes + includes access to explore The Hospitality Show exhibitors and food and beverage samples. Test new solutions and sample the latest food and beverage trends to unlock new profits.
Wednesday October 30, 2024 11:00am - 4:00pm MDT
Henry B. González Convention Center
  Expo Hall

2:00pm MDT

Live F&B Menu Read with Celebrity Chef Brian Duffy
Wednesday October 30, 2024 2:00pm - 2:25pm MDT
F&B Stage Expo Floor
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It's Not Just About Brand Loyalty Anymore... What Sets You Apart? 
Are you making an impact with your guests beyond the front desk? It’s time to talk about your menu. What are your offerings? How creative are you? Are you incorporating the uniqueness of your property’s locality? What makes you better than the place down the street?

Join one of the USA's top Chef & Menu consultants, Chef Brian Duffy, for an eye-opening session. Bring your menu or simply listen to what Chef Duffy has to say. What’s the worst that could happen? You might keep serving eggs from a box—or you might just revolutionize your guest experience.

Presentation Highlights:
  • Improve Your Food Offerings and Kitchen Operations: Learn strategies to elevate your menu and streamline your kitchen processes for maximum efficiency and quality.
  • Adopt Culinary Technologies: Discover the latest culinary technologies and equipment that can revolutionize your kitchen’s performance and output.
  • Process and Culture for Success: Understand the critical processes and cultural elements needed to propel your operation to new heights.
  • Real and Upfront Assessments: Gain insights from 3 real-world assessments and learn to navigate common industry challenges with confidence.






Speakers
avatar for Brian Duffy

Brian Duffy

Owner, Duffified Experience Group
Chef Brian Duffy is one of the most passionate human beings in the hospitality world. His attention to details mixed with a deep love and passion for people drives him. He is the “real deal”. He makes an enormous impact on his clients and the staff he trains. When he speaks... Read More →
Wednesday October 30, 2024 2:00pm - 2:25pm MDT
F&B Stage Expo Floor
  F&B Theater