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Monday, October 28
 

1:00pm MDT

Decoding Data: Transforming Insights into Profitable Strategies
Monday October 28, 2024 1:00pm - 2:00pm MDT
In this session, attendees will explore how to effectively use data to drive business success, capitalize on emerging trends, and enhance profitability with NIQ's tailored insights for independent and small managed groups.  
Participants will:
• Gain insights on the correct ways to use data to make informed decisions that can positively impact your business.
• Decipher emerging trends and translate them into actionable insights for your specific business needs.
• Learn the types of insights that contribute to increasing footfall in your venues.
• Discover the levers that can be pulled to maximize profits based on the best-in-class datasets and tailored for independent and small managed groups.
• Walk away with practical knowledge on how to apply NIQ's datasets effectively to drive profitability and success in your unique business context.
Speakers
avatar for Matt Crompton

Matt Crompton

VP Beverage Alcohol On Premise (Americas), NielsenIQ
With 15+ years of experience working with Beverage Alcohol clients, Matt is an expert in all things On Premise. He has managed and provided consultancy for some of the largest Beverage Alcohol manufacturers across Europe and the Americas, helping his clients to build On premise strategies... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221C
  Conference Session

1:00pm MDT

Leading with The Right Mindset: Managing vs Leading vs Coaching
Monday October 28, 2024 1:00pm - 2:00pm MDT
This session will offer attendees a comprehensive understanding of the distinct roles of managing, leading, and coaching, along with practical strategies to enhance team performance and achieve better outcomes in the hospitality sector.  
  • Gain clarity on the differences between managing, leading, and coaching mindsets in hospitality leadership.
  • Understand the art of choosing the right approach based on situations, fostering positive results in conversations, overcoming challenges, and developing your team.
  • Learn to identify underperforming results within your team by recognizing when the wrong mindset is applied or when there's an imbalance between managing, leading, and coaching.
  • Equip yourself with actionable steps to implement immediately, ensuring a practical application of the insights gained during this session.
Speakers
avatar for Jason Brooks

Jason Brooks

Author, Hospitality Coach, Hospivation
Jason Brooks has over 30 years of experience in the hospitality industry in multiple leadership roles with 6 of the Top 100 hospitality brands today. Jason coach’s hospitality executives in the art of not just goal setting, but goal getting. He also teaches managers how to transform... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221A/B

1:00pm MDT

Maximizing Profit: How to Ensure Your Bottom Line Crushes the Industry Average
Monday October 28, 2024 1:00pm - 2:00pm MDT
This session will introduce attendees to innovative approaches for financial management, empowering them to optimize profits and foster an ownership mindset among their management teams.
In this session, attendees will:
  • Understand why the old P&L model doesn't work and what the new model looks like
  • Create ongoing awareness of P&L Categories for your management team
  • Implement strategies to crush the bottom line
  • Get your managers to think and act like owners to maximize profit
Speakers
avatar for Monte Silva

Monte Silva

Owner/Coach, Monte Silva Coaching
Monte Silva BioMonte grew up in the industry working all hourly positions. He then had a fast rise to General Manager for Wolfgang Puck within the first 4 years in management. Monte spent 25 years leading restaurant teams as service manager, bar manager, chef, beverage director, general... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221D
  Conference Session

2:15pm MDT

Boosting Profits: Drive Sales with Your Beverage Menu, Marketing, and Consumer Engagement
Monday October 28, 2024 2:15pm - 3:15pm MDT
This session will show participants how to unleash the power of beverage menu innovation, strategic marketing, and consumer engagement to elevate sales and strengthen brand identity.
Attendees will:
• Learn how to design a menu that effectively tells your story and builds your brand identity.
• Discover tips and tricks for creating a unique experience that sets your concept apart from the competition.
• Gain insights into setting a successful bar strategy that enhances customer satisfaction and increases sales.
• Understand the critical components of menu design that drive revenue and add dollars to the bottom line.
• Receive expert advice on best practices in beverage and menu strategy to maximize your profitability.
Speakers
avatar for Christie Lawler

Christie Lawler

Founder & Owner, CJL Consulting
Christie Lawler is a leading expert in beverage marketing as the Founder & Owner of CJL CONSULTiNG, a beverage marketing agency that houses a nonprofit organization – The WITI Group, and a line of infusion and mixology products – JAB MiXOLOGY. She is a public speaker and working... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221C

2:15pm MDT

Path To Profitability: Achieving 10-20% Growth
Monday October 28, 2024 2:15pm - 3:15pm MDT
Discover how to significantly boost your restaurant’s profitability by adopting proven strategies and systems used by successful chains, tailored to elevate your net income and transform financial performance.
In this session, participants will:
• Gain insights into the recipe for achieving higher profits and understand the practical steps to implement changes in your restaurant.
• Aim to elevate your profit from the average 6-16%, or 10-20%, potentially transforming the trajectory of your business.
• Acquire knowledge about the right systems for consistently targeting and achieving 20% profits every month.
• Understand the disparity in profit margins between independent restaurants and big chains and explore the possibility of implementing systems used by successful chain restaurants to enhance your own profit margins.
• Learn how to set and target specific profit numbers, transforming Net Income into a strategic line item on your Profit and Loss statement.
Speakers
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221A/B
  Conference Session

2:15pm MDT

The Experience Economy: Creating a Competitive Advantage Through Customer & Employee Experiences
Monday October 28, 2024 2:15pm - 3:15pm MDT
In this session, participants will explore strategies to elevate guest experiences through tailored training programs, unique brand elements, real-time feedback loops, and integrated experience economy principles, fostering both guest satisfaction and employee engagement.
Learn how to: 
• Develop and implement an in-depth training program that focuses on aligning staff with the goal of creating memorable guest experiences.
• Identify and incorporate at least three distinctive elements that highlight the unique character of your offerings, tailored to evoke specific emotional responses from guests.
• Establish regular and systematic feedback mechanisms for both guests and employees to continuously improve and adapt experiences based on real-time insights.
• Create a strategic plan to integrate experience economy principles into your operations, ensuring every interaction adds value and fosters connection.
• Initiate programs and practices that enhance employee engagement and satisfaction, recognizing that happy employees are key to exceptional guest experiences.
Speakers
avatar for Matt Rofe

Matt Rofe

Hospitality Leadership Coach, Matt Rolfe Coaching
Matt Rolfe is a coach, speaker, bestselling author, and entrepreneur dedicated to empowering leaders in the hospitality industry. Specializing in personal development, employee engagement, and strategic execution, Matt mentors the top 10 percent of the industry's leadership teams... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221D

3:30pm MDT

Bar Manager Masterclass: Becoming the Successful Master of your Bar Domain
Monday October 28, 2024 3:30pm - 5:00pm MDT
In this workshop, participants will delve into crucial techniques, discover strategies, engage in practical hands-on activities, and access valuable tools and resources to pave their path to successful bar management.
Attendees will: 
• Learn essential leadership skills to effectively manage a bar and inspire your team.
• Understand how to design a well-balanced and sustainable beverage menu that appeals to your clientele.
• Gain insights into accurately costing your beverage program to ensure profitability and sustainability.
• Participate in hands-on activities that reinforce key concepts and practical skills.
• Access helpful tools and resources to support your journey towards becoming a successful bar manager.
Speakers
avatar for Kyla Hein

Kyla Hein

Operating Owner, TWP Hospitality
Same
Monday October 28, 2024 3:30pm - 5:00pm MDT
221D
  Masterclass

6:00pm MDT

Welcome Kickoff Party hosted by Pabst - Open to All!
Monday October 28, 2024 6:00pm - 8:00pm MDT
Get ready to immerse yourself in an evening of unparalleled networking and inspiration as we kick start this remarkable event for hospitality professionals! Show your badge or registration email confirmation at the door and bring your valid I.D.

Access included in ALL registration passes! Includes complimentary beverages from our sponsors and transportation to Idle Brewery. Roundtrip Transportation Included! Shuttling from the Main Entrance of the Convention Center to Idle Brewery 5:30pm-8:30pm

Monday October 28, 2024 6:00pm - 8:00pm MDT
Idle Brewery
 
Tuesday, October 29
 

9:00am MDT

The Biggest Barriers to Operational Excellence, and How to Overcome Them
Tuesday October 29, 2024 9:00am - 9:45am MDT
Take part in this session to discover practical methods to streamline operations, enhance staff performance, leverage technology solutions, maintain quality standards, and optimize financial management.
Attendees will learn how to:
• Implement standardized operating procedures (SOPs) for all aspects of your business, from inventory management to customer service, to ensure consistency and efficiency.
• Regularly train your staff on best practices, customer service skills, and the latest industry trends to improve performance and reduce turnover.
• Utilize technology solutions like POS systems, inventory management software, and reservation systems to optimize operations and reduce manual errors.
• Establish a robust quality control system to maintain high standards in food and beverage preparation, presentation, and service.
• Conduct regular financial audits, manage cash flow effectively, and implement cost control measures to ensure profitability and sustainability.
Speakers
avatar for Sean Sullivan

Sean Sullivan

Owner, FLUID510
Sean Sullivan is a leader in Bay Area Nightlife having being named one of 12 OUTstanding Voices by the San Francisco Business Times and recognized for his business leadership in several other publications. Sullivan owns FLUID510, a 5,000 square foot entertainment venue Bar in Oakland... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221C

9:00am MDT

Unlocking Business Success: The Power of Employee Growth and Happiness
Tuesday October 29, 2024 9:00am - 9:45am MDT
This session will explore how prioritizing employee well-being and development can drive productivity, retention, and overall business success.
Attendees will: 
• Discover how prioritizing employee well-being and development leads to measurable improvements in productivity, retention, and overall business performance.
• Learn about cutting-edge approaches and practices for fostering a supportive and growth-oriented workplace culture.
• Hear inspiring examples from companies that have successfully implemented well-being and development initiatives and understand the positive impact on their businesses.
• Understand why investing in employee happiness and growth is not just a cultural choice but a critical strategy for sustaining competitive advantage and long-term success.
• Gain insights into creating a holistic employee experience that integrates job satisfaction, personal development, and organizational support for a thriving workforce.
Moderators
avatar for Danielle Roy

Danielle Roy

Founder | Hospitality Consultant, Morale Matters
Danielle Roy is the Founder of Morale Matters, a business consulting firm specializing in hospitality, with a mission to help small and midsize restaurants grow. She previously was responsible for talent development, training, and recruiting for over 4000 employees at the second largest... Read More →
Speakers
avatar for Adam Orman

Adam Orman

Co-Owner, L'oca D'oro
Adam Orman’s culinary career spans over two decades, starting in front-of-house in New York and San Francisco and evolving into a seasoned restaurateur in Austin. His early work at Cafe at Rockefeller Center and collaborations with influential owners at An American Place, Jojo... Read More →
avatar for Morgan Dillon

Morgan Dillon

Vice President of Food & Beverage, The Village
Morgan Dillon is the Vice President of F&B for the Village Dallas, one of the premier multi-family living properties in the country. She is responsible for all of the food and beverage operations, including creation of new venues and future development. Originally from New York City... Read More →
avatar for Ebony Austin

Ebony Austin

CEO, Nouveau Bar & Grill
Ebony Austin, Owner of One of Atlanta’s hot spots ‘Nouveau Bar&Grill’ Ebony also own Nouveau Nior in Dallas Texas and part owner of a vegan restaurant located in the heart of Atlanta Stir House.Ebony was born and raised in Chicago Illinois, She comes from a family of food lovers... Read More →
avatar for Fritz Brogan

Fritz Brogan

Managing Partner and Co-Founder, Mission Group
Fritz Brogan has over fifteen years of experience owning and operating some of the largest bars and restaurants in D.C. His company, Mission Group, is an award-winning collection of five establishments . Fritz is a graduate of Georgetown University and the Georgetown University Law... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221A/B

10:00am MDT

Keynote Address - Announced Soon!
Tuesday October 29, 2024 10:00am - 11:00am MDT
Tuesday October 29, 2024 10:00am - 11:00am MDT
221A/B

11:00am MDT

Expo Hall - Open to All!
Tuesday October 29, 2024 11:00am - 5:00pm MDT
Expo Hall is included in all registration passes + includes access to explore The Hospitality Show exhibitors and food and beverage samples. Test new solutions and sample the latest food and beverage trends to unlock new profits.
Tuesday October 29, 2024 11:00am - 5:00pm MDT
Henry B. González Convention Center

2:45pm MDT

Mastering Restaurant Marketing: Insights on Acquisition, Retention, and Word of Mouth
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
Session attendees will learn how to develop an actionable and practical marketing strategy by identifying clear objectives, a target audience, and specific tactics as well as:
• Implement clear frameworks to increase brand awareness and build trust with potential diners, including consistent messaging and community engagement.
• Create and utilize playbooks to enhance repeat business by incentivizing loyal customers and personalizing their dining experience.
• Adopt a fresh approach to word-of-mouth marketing by encouraging satisfied customers to share their experiences and leveraging social media.
• Shift your mindset regarding four-walls marketing by training staff with step-by-step instructions to ensure cohesive in-house promotional efforts.
• Establish a goal-setting process linked to simple, measurable systems to track progress and adjust strategies as needed.
Moderators
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Speakers
avatar for Danni Eickenhorst

Danni Eickenhorst

CEO, HuSTL Hospitality
Danni Eickenhorst is the CEO of HuSTL Hospitality and co-owner of Steve's Hot Dogs, Steve's Meltdown, and The Fountain restaurants in St. Louis, Missouri.Danni's background is in non-profit marketing and community outreach work, and for that reason, the focus on community bleeds into... Read More →
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
221A/B

6:00pm MDT

River Walk Block Party
Tuesday October 29, 2024 6:00pm - 9:00pm MDT
More details coming soon! Block Party includes complimentary food and beverages, access with a Conference Pass:
  • Party 1 at Howl at The Moon
  • Party 2 at Hard Rock Cafe
  • Party 3 at Merkaba
Tuesday October 29, 2024 6:00pm - 9:00pm MDT
 
Wednesday, October 30
 

9:00am MDT

Roadmap to Entrepreneurialism
Wednesday October 30, 2024 9:00am - 10:00am MDT
Take this session to develop your blueprint as an entrepreneur and gain insight into the start-up world of restaurants and food brands. As an entrepreneur it is critical to understand 
  • Why the last 10% is the hardest 
  • How to get past the toughest parts of opening your business. 
  • What it really takes to start from scratch.
Speakers
avatar for Adam Hegsted

Adam Hegsted

Chef/Owner, Eat Good Group
Adam Hegsted’s first restaurant job in 1996 was working as at Marie Callenders where he worked his way up from dishwasher to assistant kitchen manager while attending culinary school at the Spokane Community College. After graduating with an associate degree, he moved to Seattle... Read More →
Wednesday October 30, 2024 9:00am - 10:00am MDT
221C

9:00am MDT

Why You Should Know Your Guests Better Than Ever Before!
Wednesday October 30, 2024 9:00am - 10:00am MDT
In this session, discover why understanding your guests deeply is crucial in today's competitive landscape. 
  • Learn actionable strategies to foster genuine connections that transform guests into loyal advocates for your business. 
  • Gain practical insights on implementing effective profiling techniques to enhance guest experiences and drive sustainable growth in your establishment. 
  • Understand why profiling is more important than ever before.
Speakers
avatar for Scot Turner

Scot Turner

Founder & Managing Director, Auden Hospitality
With an extensive and dynamic career spanning continents and decades, Scot Turner stands out as a thought leader in the hospitality industry. His profound expertise was honed in the bustling environments of high-profile establishments across England, Europe, and the Middle East, but... Read More →
Wednesday October 30, 2024 9:00am - 10:00am MDT
221A/B

10:15am MDT

Mastering the Chaos: A Holistic Blueprint for Boosting Productivity and Profits
Wednesday October 30, 2024 10:15am - 11:15am MDT
In this session, you'll learn how to prioritize tasks, create sustainable systems, and enhance your leadership reach. We’ll cover actionable strategies to improve productivity, run effective meetings, and evaluate performance for continuous improvement.
After this session, participants will understand: 
  • How to differentiate between tasks you should do vs. those you can do
  • What makes a system effective for daily use vs. one that's easily forgotten
  • Ways to extend your impact and ensure it reaches beyond your individual efforts
  • Techniques for conducting meetings that drive ROI
  • How to assess what’s working and implement changes when needed

Speakers
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Wednesday October 30, 2024 10:15am - 11:15am MDT
221A/B

10:15am MDT

The Gen Z Era: Brand It And They Will Come
Wednesday October 30, 2024 10:15am - 11:15am MDT
Attracting the “Gen Z” audience to your nightclub, bar or restaurant continues to be a top challenge for many operators. Dig deep into how to set your brand up for success with this young audience and putting their bills in your tills! We will take a look at their interests, the experience they are looking for, and how to get them through your doors time and time again
Speakers
avatar for Andrew Corbett

Andrew Corbett

Co-Owner & Operator, WKND Hospitality
Andrew Corbett is an entrepreneur based out of Windsor and London, Ontario Canada and is a partner in numerous Hospitality Properties in South Western Ontario with WKND Hospitality Group. Andrew has been in the entertainment business since he was 14 years old and opened his first... Read More →
Wednesday October 30, 2024 10:15am - 11:15am MDT
221C

11:00am MDT

Expo Hall - Open to All!
Wednesday October 30, 2024 11:00am - 4:00pm MDT
Expo Hall is included in all registration passes + includes access to explore The Hospitality Show exhibitors and food and beverage samples. Test new solutions and sample the latest food and beverage trends to unlock new profits.
Wednesday October 30, 2024 11:00am - 4:00pm MDT
Henry B. González Convention Center
 
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