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Tuesday, October 29
 

9:00am MDT

The Biggest Barriers to Operational Excellence, and How to Overcome Them
Tuesday October 29, 2024 9:00am - 9:45am MDT
Take part in this session to discover practical methods to streamline operations, enhance staff performance, leverage technology solutions, maintain quality standards, and optimize financial management.
Attendees will learn how to:
• Implement standardized operating procedures (SOPs) for all aspects of your business, from inventory management to customer service, to ensure consistency and efficiency.
• Regularly train your staff on best practices, customer service skills, and the latest industry trends to improve performance and reduce turnover.
• Utilize technology solutions like POS systems, inventory management software, and reservation systems to optimize operations and reduce manual errors.
• Establish a robust quality control system to maintain high standards in food and beverage preparation, presentation, and service.
• Conduct regular financial audits, manage cash flow effectively, and implement cost control measures to ensure profitability and sustainability.
Speakers
avatar for Sean Sullivan

Sean Sullivan

Owner, FLUID510
Sean Sullivan is a leader in Bay Area Nightlife having being named one of 12 OUTstanding Voices by the San Francisco Business Times and recognized for his business leadership in several other publications. Sullivan owns FLUID510, a 5,000 square foot entertainment venue Bar in Oakland... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221C

9:00am MDT

Unlocking Business Success: The Power of Employee Growth and Happiness
Tuesday October 29, 2024 9:00am - 9:45am MDT
This session will explore how prioritizing employee well-being and development can drive productivity, retention, and overall business success.
Attendees will: 
• Discover how prioritizing employee well-being and development leads to measurable improvements in productivity, retention, and overall business performance.
• Learn about cutting-edge approaches and practices for fostering a supportive and growth-oriented workplace culture.
• Hear inspiring examples from companies that have successfully implemented well-being and development initiatives and understand the positive impact on their businesses.
• Understand why investing in employee happiness and growth is not just a cultural choice but a critical strategy for sustaining competitive advantage and long-term success.
• Gain insights into creating a holistic employee experience that integrates job satisfaction, personal development, and organizational support for a thriving workforce.
Moderators
avatar for Danielle Roy

Danielle Roy

Founder | Hospitality Consultant, Morale Matters
Danielle Roy is the Founder of Morale Matters, a business consulting firm specializing in hospitality, with a mission to help small and midsize restaurants grow. She previously was responsible for talent development, training, and recruiting for over 4000 employees at the second largest... Read More →
Speakers
avatar for Adam Orman

Adam Orman

Co-Owner, L'oca D'oro
Adam Orman’s culinary career spans over two decades, starting in front-of-house in New York and San Francisco and evolving into a seasoned restaurateur in Austin. His early work at Cafe at Rockefeller Center and collaborations with influential owners at An American Place, Jojo... Read More →
avatar for Morgan Dillon

Morgan Dillon

Vice President of Food & Beverage, The Village
Morgan Dillon is the Vice President of F&B for the Village Dallas, one of the premier multi-family living properties in the country. She is responsible for all of the food and beverage operations, including creation of new venues and future development. Originally from New York City... Read More →
avatar for Ebony Austin

Ebony Austin

CEO, Nouveau Bar & Grill
Ebony Austin, Owner of One of Atlanta’s hot spots ‘Nouveau Bar&Grill’ Ebony also own Nouveau Nior in Dallas Texas and part owner of a vegan restaurant located in the heart of Atlanta Stir House.Ebony was born and raised in Chicago Illinois, She comes from a family of food lovers... Read More →
avatar for Fritz Brogan

Fritz Brogan

Managing Partner and Co-Founder, Mission Group
Fritz Brogan has over fifteen years of experience owning and operating some of the largest bars and restaurants in D.C. His company, Mission Group, is an award-winning collection of five establishments . Fritz is a graduate of Georgetown University and the Georgetown University Law... Read More →
Tuesday October 29, 2024 9:00am - 9:45am MDT
221A/B

1:00pm MDT

Owners & Chefs: Who Owns the Kitchen?
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
The age old question which came first the chicken or the egg.. or in this case... the owner or the chef..
Immerse yourself in a classroom like no other, chef Brian Duffy, the "Kitchen Muse'' is here to discuss the current issues that are plaguing our industry & we're not talking about food cost or labor cost, it's the chef's domain..
  • Understand the balance between an owner's business requirements and a chef's creative domain.
  • Highlight the need for chefs to excel not only in culinary arts but also in finance, organization, costing, inventory, and labor management.
  • Engage in a raw and direct conversation about setting expectations for chefs and kitchen managers.
  • Learn strategies to bridge the gap between creativity and business acumen in the kitchen.
Speakers
avatar for Brian Duffy

Brian Duffy

Owner, Duffified Experience Group
Chef Brian Duffy is one of the most passionate human beings in the hospitality world. His attention to details mixed with a deep love and passion for people drives him. He is the “real deal”. He makes an enormous impact on his clients and the staff he trains. When he speaks... Read More →
Tuesday October 29, 2024 1:00pm - 2:30pm MDT
221C
  Conference Session

2:45pm MDT

Mastering Restaurant Marketing: Insights on Acquisition, Retention, and Word of Mouth
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
Session attendees will learn how to develop an actionable and practical marketing strategy by identifying clear objectives, a target audience, and specific tactics as well as:
• Implement clear frameworks to increase brand awareness and build trust with potential diners, including consistent messaging and community engagement.
• Create and utilize playbooks to enhance repeat business by incentivizing loyal customers and personalizing their dining experience.
• Adopt a fresh approach to word-of-mouth marketing by encouraging satisfied customers to share their experiences and leveraging social media.
• Shift your mindset regarding four-walls marketing by training staff with step-by-step instructions to ensure cohesive in-house promotional efforts.
• Establish a goal-setting process linked to simple, measurable systems to track progress and adjust strategies as needed.
Moderators
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Speakers
avatar for Danni Eickenhorst

Danni Eickenhorst

CEO, HuSTL Hospitality
Danni Eickenhorst is the CEO of HuSTL Hospitality and co-owner of Steve's Hot Dogs, Steve's Meltdown, and The Fountain restaurants in St. Louis, Missouri.Danni's background is in non-profit marketing and community outreach work, and for that reason, the focus on community bleeds into... Read More →
avatar for Mike Bausch

Mike Bausch

Owner, Andolini's Worldwide & The Unsliced Restaurant System
Mike Bausch is owner Andolini's Worldwide, The parent company for Andolini’s Pizzeria, named one of the "Top 10 Pizzerias in America" based solely on reviews by TripAdvisor, CNN, Buzzfeed, and USA Today.Also 2 time author of both Amazon #1 Best Seller books Unsliced: How to Stay... Read More →
Tuesday October 29, 2024 2:45pm - 3:45pm MDT
221A/B
 
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