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Monday, October 28
 

11:00am MDT

Registration/Badge Pick-up
Monday October 28, 2024 11:00am - 6:00pm MDT
Don't forget to bring your valid I.D. upon picking up your badge or registering onsite.
Monday October 28, 2024 11:00am - 6:00pm MDT
Henry B. González Convention Center

1:00pm MDT

Decoding Data: Transforming Insights into Profitable Strategies
Monday October 28, 2024 1:00pm - 2:00pm MDT
In this session, attendees will explore how to effectively use data to drive business success, capitalize on emerging trends, and enhance profitability with NIQ's tailored insights for independent and small managed groups.  
Participants will:
• Gain insights on the correct ways to use data to make informed decisions that can positively impact your business.
• Decipher emerging trends and translate them into actionable insights for your specific business needs.
• Learn the types of insights that contribute to increasing footfall in your venues.
• Discover the levers that can be pulled to maximize profits based on the best-in-class datasets and tailored for independent and small managed groups.
• Walk away with practical knowledge on how to apply NIQ's datasets effectively to drive profitability and success in your unique business context.
Speakers
avatar for Matt Crompton

Matt Crompton

VP Beverage Alcohol On Premise (Americas), NielsenIQ
With 15+ years of experience working with Beverage Alcohol clients, Matt is an expert in all things On Premise. He has managed and provided consultancy for some of the largest Beverage Alcohol manufacturers across Europe and the Americas, helping his clients to build On premise strategies... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221C
  Conference Session

1:00pm MDT

Leading with The Right Mindset: Managing vs Leading vs Coaching
Monday October 28, 2024 1:00pm - 2:00pm MDT
This session will offer attendees a comprehensive understanding of the distinct roles of managing, leading, and coaching, along with practical strategies to enhance team performance and achieve better outcomes in the hospitality sector.  
  • Gain clarity on the differences between managing, leading, and coaching mindsets in hospitality leadership.
  • Understand the art of choosing the right approach based on situations, fostering positive results in conversations, overcoming challenges, and developing your team.
  • Learn to identify underperforming results within your team by recognizing when the wrong mindset is applied or when there's an imbalance between managing, leading, and coaching.
  • Equip yourself with actionable steps to implement immediately, ensuring a practical application of the insights gained during this session.
Speakers
avatar for Jason Brooks

Jason Brooks

Author, Hospitality Coach, Hospivation
Jason Brooks has over 30 years of experience in the hospitality industry in multiple leadership roles with 6 of the Top 100 hospitality brands today. Jason coach’s hospitality executives in the art of not just goal setting, but goal getting. He also teaches managers how to transform... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221A/B

1:00pm MDT

Maximizing Profit: How to Ensure Your Bottom Line Crushes the Industry Average
Monday October 28, 2024 1:00pm - 2:00pm MDT
This session will introduce attendees to innovative approaches for financial management, empowering them to optimize profits and foster an ownership mindset among their management teams.
In this session, attendees will:
  • Understand why the old P&L model doesn't work and what the new model looks like
  • Create ongoing awareness of P&L Categories for your management team
  • Implement strategies to crush the bottom line
  • Get your managers to think and act like owners to maximize profit
Speakers
avatar for Monte Silva

Monte Silva

Owner/Coach, Monte Silva Coaching
Monte Silva BioMonte grew up in the industry working all hourly positions. He then had a fast rise to General Manager for Wolfgang Puck within the first 4 years in management. Monte spent 25 years leading restaurant teams as service manager, bar manager, chef, beverage director, general... Read More →
Monday October 28, 2024 1:00pm - 2:00pm MDT
221D
  Conference Session

2:15pm MDT

Boosting Profits: Drive Sales with Your Beverage Menu, Marketing, and Consumer Engagement
Monday October 28, 2024 2:15pm - 3:15pm MDT
This session will show participants how to unleash the power of beverage menu innovation, strategic marketing, and consumer engagement to elevate sales and strengthen brand identity.
Attendees will:
• Learn how to design a menu that effectively tells your story and builds your brand identity.
• Discover tips and tricks for creating a unique experience that sets your concept apart from the competition.
• Gain insights into setting a successful bar strategy that enhances customer satisfaction and increases sales.
• Understand the critical components of menu design that drive revenue and add dollars to the bottom line.
• Receive expert advice on best practices in beverage and menu strategy to maximize your profitability.
Speakers
avatar for Christie Lawler

Christie Lawler

Founder & Owner, CJL Consulting
Christie Lawler is a leading expert in beverage marketing as the Founder & Owner of CJL CONSULTiNG, a beverage marketing agency that houses a nonprofit organization – The WITI Group, and a line of infusion and mixology products – JAB MiXOLOGY. She is a public speaker and working... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221C

2:15pm MDT

Path To Profitability: Achieving 10-20% Growth
Monday October 28, 2024 2:15pm - 3:15pm MDT
Discover how to significantly boost your restaurant’s profitability by adopting proven strategies and systems used by successful chains, tailored to elevate your net income and transform financial performance.
In this session, participants will:
• Gain insights into the recipe for achieving higher profits and understand the practical steps to implement changes in your restaurant.
• Aim to elevate your profit from the average 6-16%, or 10-20%, potentially transforming the trajectory of your business.
• Acquire knowledge about the right systems for consistently targeting and achieving 20% profits every month.
• Understand the disparity in profit margins between independent restaurants and big chains and explore the possibility of implementing systems used by successful chain restaurants to enhance your own profit margins.
• Learn how to set and target specific profit numbers, transforming Net Income into a strategic line item on your Profit and Loss statement.
Speakers
avatar for Chip Klose

Chip Klose

Founder, Restaurant Strategy Podcast
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing and over 25 years of industry experience. The heart of his career was spent in New York City opening Michelin-starred... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221A/B
  Conference Session

2:15pm MDT

The Experience Economy: Creating a Competitive Advantage Through Customer & Employee Experiences
Monday October 28, 2024 2:15pm - 3:15pm MDT
In this session, participants will explore strategies to elevate guest experiences through tailored training programs, unique brand elements, real-time feedback loops, and integrated experience economy principles, fostering both guest satisfaction and employee engagement.
Learn how to: 
• Develop and implement an in-depth training program that focuses on aligning staff with the goal of creating memorable guest experiences.
• Identify and incorporate at least three distinctive elements that highlight the unique character of your offerings, tailored to evoke specific emotional responses from guests.
• Establish regular and systematic feedback mechanisms for both guests and employees to continuously improve and adapt experiences based on real-time insights.
• Create a strategic plan to integrate experience economy principles into your operations, ensuring every interaction adds value and fosters connection.
• Initiate programs and practices that enhance employee engagement and satisfaction, recognizing that happy employees are key to exceptional guest experiences.
Speakers
avatar for Matt Rofe

Matt Rofe

Hospitality Leadership Coach, Matt Rolfe Coaching
Matt Rolfe is a coach, speaker, bestselling author, and entrepreneur dedicated to empowering leaders in the hospitality industry. Specializing in personal development, employee engagement, and strategic execution, Matt mentors the top 10 percent of the industry's leadership teams... Read More →
Monday October 28, 2024 2:15pm - 3:15pm MDT
221D

3:30pm MDT

Bar Manager Masterclass: Becoming the Successful Master of your Bar Domain
Monday October 28, 2024 3:30pm - 5:00pm MDT
In this workshop, participants will delve into crucial techniques, discover strategies, engage in practical hands-on activities, and access valuable tools and resources to pave their path to successful bar management.
Attendees will: 
• Learn essential leadership skills to effectively manage a bar and inspire your team.
• Understand how to design a well-balanced and sustainable beverage menu that appeals to your clientele.
• Gain insights into accurately costing your beverage program to ensure profitability and sustainability.
• Participate in hands-on activities that reinforce key concepts and practical skills.
• Access helpful tools and resources to support your journey towards becoming a successful bar manager.
Speakers
avatar for Kyla Hein

Kyla Hein

Operating Owner, TWP Hospitality
Same
Monday October 28, 2024 3:30pm - 5:00pm MDT
221D
  Masterclass

3:30pm MDT

GM Masterclass: Building Culture- Unveiling the Key Ingredient to Success in the Hospitality Industry.
Monday October 28, 2024 3:30pm - 5:00pm MDT
In this professional development masterclass, attendees will delve into the pivotal role of company culture in shaping daily operations, learning to identify their current cultural landscape and acquiring the tools to define and implement their desired culture.
Participants will:
• Understand how culture goes beyond mere mission or vision statements, influencing daily operations.
• Identify the current culture of your company.
• Gain Tools to define what you want your company culture to be and implement it
• Establish a template for how to create & maintain true standards in your company.
Speakers
avatar for Dave Sincebaugh

Dave Sincebaugh

Chief Operating Officer, Kinkaid Hospitality
Dave Sincebaugh is a seasoned restaurant executive with over 35 years of experience. From his first job as a busboy to his ten-year tenure at Darden Restaurants, where he was part of the explosive growth of the Olive Garden concept from less than 100 units to over 400, he has experienced... Read More →
Monday October 28, 2024 3:30pm - 5:00pm MDT
221C
  Masterclass

3:30pm MDT

Owner Masterclass: A Three-Part Guide to Running a Profitable Bar or Restaurant
Monday October 28, 2024 3:30pm - 5:00pm MDT
In this professional development masterclass, bar & restaurant owners and aspiring business owners will gain expertise in proper pricing and menu placement to boost revenue, acquire strategies for sales growth, and ensure profit through effective P&L management.
Participants will:
• Understand how to execute the proper pricing of food and beverage items, along with menu placement, to drive revenue.
• Learn how to optimize cost structures without compromising on quality.
• Gain incremental sales strategies, adding extra dollars to the bottom line without significant operational changes.
• Master the key percentages for major P&L items such as labor, rent, and others, ensuring a strategic approach that all but guarantees profitability.


Speakers
avatar for Kenneth Kneif

Kenneth Kneif

Managing Director, Hospitality Resource Group
Kenneth has accumulated more than 30 years of experience in the hospitality industry, stemming from his passion for cooking as a child. He has operated a successful hospitality and management consulting company, Hospitality Resource Group, for the past 15 years. Kenneth's expertise... Read More →
Monday October 28, 2024 3:30pm - 5:00pm MDT
221A/B
  Masterclass

6:00pm MDT

Welcome Kickoff Party hosted by Pabst - Open to All!
Monday October 28, 2024 6:00pm - 8:00pm MDT
Get ready to immerse yourself in an evening of unparalleled networking and inspiration as we kick start this remarkable event for hospitality professionals! Show your badge or registration email confirmation at the door and bring your valid I.D.

Access included in ALL registration passes! Includes complimentary beverages from our sponsors and transportation to Idle Brewery. Roundtrip Transportation Included! Shuttling from the Main Entrance of the Convention Center to Idle Brewery 5:30pm-8:30pm

Monday October 28, 2024 6:00pm - 8:00pm MDT
Idle Brewery
 
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